PRIVACY POLICY

Last Updated: March 15, 2025

Welcome to the privacy policy of Lucky Biz. We respect your privacy and are committed to safeguarding your personal data. This policy explains how we collect, use, and protect your information when you visit our website, as well as your rights regarding your personal data.

1. Important Information and Who We Are:

Purpose of This Privacy Policy

This privacy policy explains how Lucky Biz collects, processes, and protects your personal data when you use our website, including any information provided while purchasing a service or interacting with our platform. This website is not intended for children, and we do not knowingly collect data from them.

We encourage you to read this privacy policy along with any other relevant privacy notices we may provide when collecting or processing your data. This policy supplements other privacy statements and does not override them.

Contact Details
For any questions regarding this privacy policy or our data practices, please contact us at: start@luckybiz.ae

Policy Updates & Accuracy of Information
We regularly review and update this privacy policy. Please inform us of any changes to your personal data to ensure accuracy.

Third-Party Links
Our website may contain links to third-party sites, plugins, or applications. Clicking these links may allow third parties to collect or share your data. We do not control these external websites and encourage you to review their privacy policies.

2. The Data We Collect About You

Personal Data We Collect

At Lucky Biz, we collect, use, store, and process various types of personal data to provide and improve our services. Personal data refers to any information that can identify an individual. Anonymous data, where identity is removed, is not considered personal data.

Types of Personal Data We Collect:

  • Identity Data: Includes name, username, title, date of birth, marital status, and gender.
  • Contact Data: Includes billing address, delivery address, email, and phone number.
  • Financial Data: Includes bank account and payment details.
  • Transaction Data: Includes records of payments, purchases, and services used.
  • Technical Data: Includes IP address, browser type, time zone, operating system, and device information.
  • Profile Data: Includes login credentials, purchase history, preferences, and survey responses.
  • Usage Data: Includes website interactions and service usage patterns.

We may also collect Aggregated Data, such as statistical or demographic information, which does not directly identify you. If Aggregated Data is linked to personal data, it will be treated as personal data.

What We Do Not Collect:
We do not collect special categories of personal data, such as race, religious beliefs, political opinions, health information, biometric data, or details about criminal records.

Failure to Provide Personal Data:
If we require personal data by law or contract and you do not provide it, we may not be able to fulfill our agreement with you. In such cases, we may need to cancel a product or service, but we will notify you accordingly.

3. How Your Personal Data Is Collected?

At Lucky Biz, we collect personal data through various methods to enhance our services and improve user experience.

1. Direct Interactions

You provide personal data when you:

  • Apply for our products or services
  • Create an account on our website
  • Subscribe to our services or newsletters
  • Request marketing communications
  • Enter competitions, promotions, or surveys
  • Contact us or provide feedback

2. Automated Technologies & Interactions

As you browse our website, we automatically collect Technical Data (such as device details, browsing patterns, and interactions) through:

  • Cookies
  • Server logs
  • Similar tracking technologies

For more details, refer to our Cookie Policy.

3. Third-Party & Public Sources

We may receive your personal data from:

  • Analytics providers, advertising networks, and search engines
  • Payment and delivery service providers
  • Data brokers or aggregators
  • Publicly available records

These sources help us enhance our services and provide a seamless experience.

4. Our Legal Basis for Processing Your Personal Data

At Lucky Biz, we process your personal information based on the following legal grounds:

1. Consent

We process your data when you have explicitly provided clear consent for a specific purpose, such as receiving marketing updates or participating in surveys.

2. Contract

Your personal data is processed when it is necessary for fulfilling a contract with you or when you request steps before entering into a contract with us.

3. Legal Obligation

We may process your data to comply with legal requirements, such as tax regulations or government requests, excluding contractual obligations.

4. Legitimate Interests

Processing may occur when it is necessary for our business operations or the interests of a third party, provided it does not override your privacy rights.

These legal bases ensure that we handle your personal information responsibly and lawfully.

5. Purposes for Which We Will Use Your Personal Data

At Lucky Biz, we collect and process your personal data for various purposes to enhance your experience and ensure seamless service.

We use your information to register you as a new customer, requiring basic identity and contact details. When you place an order, we process your payments, manage fees, and handle transactions while ensuring the security of your financial data. If there are outstanding payments, we may use your details to recover debts owed to us.

Additionally, we manage our relationship with you by keeping you informed about updates to our terms and privacy policy. We may also request feedback or reviews to improve our services. Our legal basis for processing your data includes fulfilling contractual obligations, complying with legal requirements, and serving our legitimate business interests.

Exercising Your Rights

If you wish to access, update, or delete your personal data, you can contact us, and we will assist you in exercising your rights.

What We May Need from You

For security reasons, we may request additional verification details to confirm your identity before processing your request.

Response Time

We strive to respond to all inquiries within one month. If a request is complex or requires additional time, we will keep you updated on the progress.

6. Disclosures of your personal data

At Lucky Biz, we may share your personal data with select third parties to ensure smooth operations and enhance our services. This includes:

  • Affiliated Companies – Other entities within the Lucky Biz group.
  • Integration Partners – Platforms and services that help us improve functionality.
  • Service Providers – Third-party vendors that assist in delivering our services.
  • Professional Advisors – Legal, financial, and consulting professionals, such as lawyers, bankers, auditors, and insurers.
  • Regulatory Authorities – Tax authorities and legal regulators when required by law.
  • Marketing & CRM Tools – Platforms such as Salesforce, MailChimp, and similar tools for customer engagement.
  • Business Transfers – If Lucky Biz merges, sells, or restructures, your data may be shared with the new entity under the same privacy terms.

We ensure all third parties respect the security of your personal data and comply with applicable laws. Your information is never used for unauthorized purposes without your consent.

7. Data security

At Lucky Biz, we take the security of your personal data seriously. We have implemented strict measures to prevent accidental loss, unauthorized access, misuse, alteration, or disclosure of your information.

  • Restricted Access – Only authorized employees, agents, and contractors with a business need can access your data. They are bound by confidentiality obligations.
  • Secure Processing – Your data is handled according to our strict security protocols and industry standards.
  • Breach Response – In case of a suspected data breach, we have procedures in place to assess and respond swiftly. If legally required, we will notify you and the relevant regulatory authorities.

Your privacy is our priority, and we continuously work to keep your personal data safe.

8. Data retention

At Lucky Biz, we retain your personal data only as long as necessary to fulfill the purposes for which it was collected. This includes compliance with legal, regulatory, tax, accounting, or reporting obligations.

  • Retention Period – We assess the amount, nature, and sensitivity of your data to determine an appropriate retention period.
  • Extended Retention – If a complaint arises or there is potential for legal proceedings, we may retain your data for a longer period.
  • Secure Disposal – Once your data is no longer needed, we ensure its safe and permanent deletion.

We prioritize data protection and only keep information for as long as it serves a lawful and necessary purpose.

9. Your Rights

under applicable data protection laws, you have the following rights regarding your personal data:

  • Transparency – You have the right to understand how we use your personal information.
  • Access – You can request access to your personal data and any related supplementary information.
  • Correction – If any information we hold about you is incorrect, you can ask us to rectify it.
  • Erasure – In certain situations, you may request the deletion of your personal data.
  • Data Portability – You can receive your data in a structured, machine-readable format and transmit it to a third party.
  • Objection to Direct Marketing – You can object to us processing your data for direct marketing purposes at any time.
  • Automated Decision-Making – You can object to decisions made solely by automated means that significantly impact you.
  • General Objections – In specific situations, you may object to our continued processing of your data.

To exercise any of these rights, please contact us.

Verification & Response Time

  • We may request additional information to verify your identity before processing your request.
  • We aim to respond within one month. If your request is complex, we will keep you informed of any delays.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us.